Shipping & Delivery Policy

Delivery Area

We provide delivery within our designated service areas. Orders outside our delivery coverage may not be accepted or may require additional delivery charges.

Delivery Schedule

Customers may select their preferred delivery date and time slot during checkout. While we do our best to deliver within the selected time frame, delivery timing may be affected by traffic, weather, peak seasons, or unforeseen circumstances.

Available Time Slot
10am - 1pm
1pm - 7pm
7pm - 9pm

Same-Day Delivery

Same-day delivery is available for eligible orders placed before our daily cut-off time. Orders placed after the cut-off time will be processed for the next available delivery date.

Delivery Fees

Delivery fees will be calculated and shown at checkout. Additional charges may apply for remote areas, urgent deliveries, restricted locations, or peak season dates.

Recipient Availability

Please ensure that the recipient’s name, contact number, and delivery address are accurate. If the recipient is unavailable, we may leave the bouquet at a safe location, contact the sender or recipient for instructions, or arrange redelivery at an additional fee.

Flower Substitution

As flowers are seasonal and subject to availability, certain flowers, wrapping, or decorative items may be substituted when necessary. Any substitution will be made with items of equal or greater value while maintaining the overall style and colour theme of the bouquet.

Changes and Cancellations

Any changes to delivery details must be requested in advance. Once an order has been prepared, dispatched, or scheduled for same-day delivery, changes or cancellations may not be possible.

Fresh Flower Disclaimer

Fresh flowers are perishable products. We take care to deliver all bouquets in good condition; however, flower freshness and lifespan may vary depending on weather, handling, and care after delivery.

Contact

For delivery enquiries or special arrangements, please contact our customer service team before placing your order.